Shipping Policy

At ZX Vial Supplies, we are committed to providing reliable and efficient shipping services for customers worldwide. Please review the following shipping policy before placing your order.

1. Order Processing Time

All orders are processed after payment confirmation.

• Standard products: 1–3 business days
• Large quantity orders: 5–10 business days
• Customized products: Production time varies depending on specifications and order volume

Business days exclude weekends and public holidays.

If there is any delay due to inventory availability, production schedules, or other unforeseen circumstances, our team will contact you promptly.

2. Shipping Methods

We work with trusted international logistics partners, including:

• DHL Express
• FedEx
• UPS
• TNT
• EMS
• Air Freight
• Sea Freight

The shipping method will be selected based on the order quantity, destination, and customer requirements.

3. Estimated Delivery Time

Estimated transit times are provided for reference only. We shipped from CHINA directly, so, time may depends on area:

Actual delivery times may vary due to customs clearance, weather conditions, local carrier operations, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated based on:

• Package weight
• Package dimensions
• Destination country
• Selected shipping method

Shipping charges will be displayed during checkout or provided in the quotation for bulk orders.

For large B2B orders, customized shipping solutions may be arranged to achieve the most cost-effective delivery option.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, taxes, VAT, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise agreed in writing.

ZX Vial Supplies is not responsible for delays caused by customs inspections or clearance procedures.

6. Order Tracking

Once your order has been shipped, a tracking number will be provided via email whenever available.

Customers can track their shipment directly through the carrier’s official website.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

ZX Vial Supplies is not responsible for delivery issues resulting from:

• Incorrect shipping addresses
• Incomplete recipient information
• Failed delivery attempts due to customer unavailability

Additional shipping fees incurred for reshipment may be charged to the customer.

8. Damaged or Lost Shipments

If your package arrives damaged, please:

1. Take clear photos of the package and products immediately.
2. Contact us within 7 days of delivery.
3. Retain all packaging materials for carrier inspection if required.

If a shipment is lost during transit, we will assist in initiating an investigation with the carrier and work toward an appropriate resolution.

9. Product Inspection

Customers are encouraged to inspect all products upon receipt.

Any shortages, defects, or shipping-related issues should be reported within 7 business days after delivery.

Claims submitted after this period may not be eligible for review.

10. Force Majeure

ZX Vial Supplies shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Customs restrictions
• Transportation disruptions
• Labor strikes
• Epidemics or pandemics

11. Contact Information

If you have any questions regarding shipping, please contact us:

ZX Vial Supplies

Website: https://www.zxvialsupplies.com

Email: pharmax2018@gmail.com

Contact Page: https://www.zxvialsupplies.com/contact-us/

Business Hours:
Monday – Friday
09:00 – 18:00 (GMT+8)

We are committed to providing professional support and timely assistance for all shipping-related inquiries.